New Medicines Globally

Every day, medicine access delays cost lives.

Medicine access. Made simple.

We guide you through the process of safely and legally accessing a new medicine that is not available where you live.

Find the latest medicines in neurology, oncology and rare diseases.

Thousands of patients helped from 175 countries. Let us help you.

We have helped patients from all over the world access new medicines for life debilitating illnesses. View our live map to see the countries we have served to date.

"Thanks to TheSocialMedwork I was able to obtain a prescription-medicine for my 10 year-old son which is not available. The result of this organization's work has greatly improved the quality of life for my son."
- Joel Roman
“Over the past five years, we have gained unique regulatory expertise in access to medicines. You can count on us to help you navigate through this process.”
Katrin Schepp, Lawyer
General Counsel

A safe and legal process.

Medicine approval delays cost lives. When you arein urgent need, you shouldn’t have to wait. If you want to access a medicine from abroad, you need to follow strict guidelines set by your health authorities.

Medicine approval delays cost lives. When you are in urgent need, you shouldn’t have to wait. If you want to access a medicine from abroad, you need to follow strict guidelines set by your health authorities. With a prescription from your treating doctor, you can count on our expert team to safely and legally guide you in accessing the medicine you need on the basis of the Named Patient regulations set by your health authorities. Find out more about it here.

“We’re committed to supporting you from the moment you contact us and until the medicine you need is safely delivered to you, wherever you live.”
Doctor Akshi Sudan
Patient Support Team Lead

Personal and reliable support.

Our Patient Support team is dedicated to guiding you throughout the entire process. We will personally support you from the moment you contact us for your medicine and until it is safely delivered to you and your doctor for your treatment. On average this process takes approximately 15-20 days.

You can reach us via WhatsApp, phone and email Monday to Friday from 9:00AM until 6:00PM (CET). We can support you in 13 languages (Afrikaans, Arabic, Croatian, Dutch, English, French, German, Hindi, Italian, Portugese, Romanian, Spanish, Urdu).

“We help you and your doctor find the medicine you are trying to access.”
Lauren Tambyrajah, Masters in Science
Medicines Portfolio Manager

Always on the lookout for the latest medicines.

The world of innovations in health moves fast. For today’s problems, there might be unforeseen solutions tomorrow. Every day our team visits reputable regulatory approval bodies and health authorities, pharma companies and health innovators around the globe to find you the latest medicines in neurology, oncology and rare diseases that enable and help you with your treating physician to fight your disease in the best way possible.

“Freedom of access when it comes to healthcare is a basic human right. We empower patients and doctors to make their best choice.”
Carola Jüstel, Masters in Science
Chief Operating Officer

Experts on a mission, at your service.

At TheSocialMedwork, we believe it’s the right of every individual to have freedom of access when it comes to health. Our team is helping people everywhere access the latest medicines that are not approved or available where they live.

We’ve been there ourselves and we want this unfairness to stop. We are committed to empower you with your physician to make the best treatment decisions that are not restricted by who you are or where you live.

What doctors say about us.

The team of TheSocialMedwork is wonderful with my patients. Their experts always respond very fast and are a valuable source of information and help for me and my patients. No one else in the US is capable of making unapproved medicines available to my patients. They do. TheSocialMedwork and their mission are very special. I am really happy to have this additional option for my patients.

Professor Neil A. Shneider, MD
Director of the Eleanor and Lou Gehrig ALS-Center USA

What patients say about us.

My name is Marc and in the summer of 2018 I was diagnosed with ALS. [...] I was able to obtain my ibudilast through an overseas company called TheSocialMedwork. The process was seamless and very easy with the company's dedicated staff there to update you on every step of the ordering process until delivery. Staff even followed up to make sure I was satisfied with the service. I was very pleased with the overall process ordering from TheSocialMedwork.

- Marc, ALS patient (United States)

Frequently asked questions.

Find below answers for the most common patient questions.

Why do I need a prescription?

It is important that your treating doctor is fully aware and supports your treatment. Your doctor needs to monitor the treatment for safety reasons. The prescription is the evidence that your treating doctor supports you. It is also legally required by customs for import, and for collection from the pharmacy.

What information should the prescription contain?

The prescription should include:

  • Patient's name and date of birth

  • Name of the medicine and dosage

  • Required quantity

  • Doctor's name and signature

  • Doctor's registration number and/or stamp

Ideally, the prescription should be issued in English. Alternatively, a translation (unofficial is sufficient) must be provided.

Please be aware that your doctor may be contacted by one of our team members or by the processing pharmacy in order to verify the prescription.

Can I pick up the medicine in your office in Amsterdam?

No. You are welcome to visit us at our office, but the medicines pick-up point is always in the pharmacy, not the office.

For EMA approved medicines with prescriptions from within the Schengen zone, you can pick the medicines up from our partner pharmacy in Amsterdam, Luxembourg or Dusseldorf. For non-EMA approved medicines, with prescriptions from within the Schengen zone, you can pick the medicines up in our partner pharmacy in Dusseldorf. If you have requested to collect your medicines, you will receive a notification when the medicines are in the pharmacy and ready for you. Please note that the pharmacy is not at our office.

There are also options to deliver the medicines to other countries. Please get in touch with our Patient Support Team to discuss which other pick-up and delivery options may be suitable for you.

Can I cancel my order if I change my mind?

If you would like to cancel your order, please get in touch with our Patient Support team immediately. Generally, if you have already paid the invoice, the order has been processed by us and cannot be cancelled. We start sourcing the medicines as soon as we receive payment, and once the medicine has been ordered on behalf of the patient we cannot return the medicines. However, in some cases, there may be a delay in the sourcing process in which case we will have a small window for cancellations.

What happens if the payment is made after 14 days and the costs have changed?

As stated, the price quoted on your order confirmation is valid for two weeks from the send date. If you pay after this date and the prices have changed, you will be required to pay the price difference.

How long does it take to ship my medicines?

Delivery times vary from country to country and are also dependent on the medicines you order, and on custom clearance, but a rough guide would be 1-2 weeks. Once the medicines have been shipped, we will send you a tracking number and keep you informed about your delivery. For a more detailed estimate for your desired medicine, please get in touch with our Patient Support Team.

Please be aware that due to the COVID-19 situation worldwide and the country lockdowns, we will sometimes experience delays in shipping.

How can I track my order?

When your order is shipped to you, you will receive a tracking number and a link to track your shipment online. This will allow you to be able to track your order.

Is it legal to import medicines from abroad?

Yes. Most countries have a Named Patient or Personal Import law or regulation which enables patients to import medicines from abroad that have not yet been approved in the patient’s country. This can only be done with a doctor's prescription and, depending on the country, some additional requirements. For more information, read our blog post here.

Why do I need to pay before receiving the medicine?

As we operate on the named patient import basis, every order is specifically processed for an individual patient for his/her personal use (only). Legally, neither we nor the supplier are allowed to hold stock of those medicines, instead we are obliged to source it on a case by case basis. We need to pay before we get the medicines, therefore we can only process your order after we receive your payment.

Can I claim the cost of the medicine via my country's healthcare system?

Some countries have a government fund providing financial assistance for citizens to access lifesaving medical treatment abroad. The best thing would be to check with your country's own health ministry. We also highly recommend checking out local patient blogs, communities and patient organisations to find out more about your options.

Did you not find what you were looking for?

Our Patient Support team is available Monday to Friday from 9:00AM until 6:00PM (CET).

Either we have your medicines, or we find them for you.