As the entire world faces uncertainty during the COVID-19 pandemic, we want to assure you that our doors remain open to everyone trying to access life improving treatments. We want you to know that we are doing everything we can to ensure that every patient receives the right support they need. Our team continues to work to ensure the continuity of our mission.
Here some frequently asked questions and answers that touch on important COVID-19 related updates:
1- Is TheSocialMedwork still operating?
As always, we continue to support you during these to the best of our ability in accessing elsewhere approved medicines. Our organisation continues to operate as usual. You can reach us during our regular business hours Monday to Friday from 9:00am until 6:00pm (Central European Time). For support outside regular business hours, please contact us by email [email protected]
2- Will my order be delivered on time?
We might experience supply chain restrictions due to the COVID-19 outbreak which may impact the availability, delivery times and pricing of medicines on our website. We will do our utmost during this time to help you access your medicine at the best price and as quickly as possible.
3- Is there a limit on how many units of a medicine I can order?
We can only support you in accessing the quantity prescribed by your treating doctor and allowed by your country’s personal import regulations. Please check with your local governmental authorities to learn more about the quantity you are allowed to legally import or ask our Patient Support Team for more information.
4- What happens if all flights are cancelled? How will you ship my medicine?
We work with a network of global logistics companies who continue to operate regardless of the situation. We have received information that, for the moment, cargo and air freight will not be affected by any restrictions. We will keep you updated with any changes as soon as we are notified.
5- Will there be a change in my medicine price?
The outbreak of COVID-19 is currently impacting the medical product supply chain globally. These disruptions will unfortunately also impact our network of suppliers. This means that the availability, delivery times and pricing of the medicines on our website are subject to change. Please contact our Patient Support Team to receive the latest information.
6- Is the pick-up option at one of your partner pharmacies still possible?
At this moment you still have the option to collect your medicine at one of our partner pharmacies. We advise you to follow your country’s travel restriction updates before placing your order to ensure that you can freely travel to the country where the partner pharmacy is located. To learn more about this option and whether it is applicable to your situation, please contact our Patient Support Team.
We understand that you might be feeling apprehensive at this time. Please remember that our team is just an email or a phone call away. Feel free to contact us during our regular business hours with any questions or concerns.